ExamOne Receives Perfect CAP Score

ExamOne is thrilled to announce perfect results for our annual College American Pathologists (CAP) Inspection. The College of American Pathologists is a medical society serving more than 17,000 physician members and the laboratory community throughout the world. It is the world’s largest association composed exclusively of pathologists and is widely considered the leader in laboratory quality assurance.

ExamOne provided documentation to more than 1800 checklist questions and eleven on-site CAP inspectors noted zero deficiencies.  The targeted areas include:

General Laboratory Assessment

• Proficiency Testing - external agencies and internal programs
• Specimen Collection Specimen Receipt and Handling
• Computer Services - Data Handling, Hardware, Software, System Maintenance and Security, Data Retrieval, Interfaces, Networks
• Test Method Validation
• Result Reporting
• Transport Services
• Quality Control Quality Assurance Personnel - Qualifications, Responsibilities, Continuing Education
• Safety Physical Facility - cleanliness, space, communication systems, environmental concerns, inventory and storage of supplies, power      

Specific Checklists for Technical Areas

• Automated Chemistry Blood Lead/Zinc Protoporphorin/Alcohol Markers
• Flow Cytometry Hematology/Coagulation
• Immunochemistry
• Immunohematology
• Immunology
• Infectious Disease
• Microbiology
• Microplate Processing/Western Blot
• Molecular Diagnostics
• Special Chemistry
• Urinalysis
• Urine Microscopics  

These checklists cover: Proficiency Testing, Quality Control, Quality Assurance Procedure, Manual Assay Validation, Analytic Methods and Processes, Specimen Handling, Caliibration, Reagents and Critical Materials, Controls, Instruments and Equipment, Records, Record Retention, Results Reporting, and Biosafety.

This perfect score is a result of our commitment to quality, six sigma processes and industry-leading best practices. Our dedication to the applicant ensures we will continue this tradition of leadership and quality in laboratory innovation.

Custom Scheduling Options Put Applicants First and Cut Days Off Cycle Time

Applicant Self Scheduling is an interactive process that provides applicants with the flexibility to schedule their exam appointment on-line.  An email is delivered to the applicant within minutes of ExamOne receiving the order for paramedical services. After a few quick clicks the applicant is scheduled for a specific appointment date and time at the location of his or her choice.   A few of the benefits include the following:

• Additional choices for the applicant including the option to schedule a mobile or in-center exam
• Elimination of multiple appointment scheduling phone calls
• Reduction in overall cycle time

>>Watch a short video explaining all of the scheduling options

It is necessary to provide your applicant's email address in your order so that we can offer this choice to applicants.  Are you providing this information today?  Please contact your Sales Regional Vice President to learn more.  

Applicants Are At the Heart of What We Do

ExamOne has experienced tremendous growth over the years and now utilizes Policy Express to electronically collect Part II information on over a third of its business.  This scalable method of electronic data collection offers clients consistent and thorough results.  Moreover, applicant satisfaction remains extremely high with the process.

We believe that this is a testament to the dedication of our employees.  Here are a few comments from our applicants:

• "... thank you for making this so easy."
• "...you were very nice to speak with today."
• "...thank you for being so patient."
• "...you're very good at your job."
• "...it was a pleasure talking with you."

ExamOne employees understand that that every day they are helping an applicant to get one step closer to protecting what matters most.  With this inspiration they diligently work to quickly collect the information that that is so vital to the process. 

Senator Pat Roberts Visits the Lenexa Laboratory

October 27, 2010 – Our Kansas Business Unit recently hosted U.S. Senator Pat Roberts (R-KS) for a tour of the laboratory and ExamOne to learn how more companies are turning to employee wellness programs to help their employees live healthier lives. In addition, the programs are helping companies keep up with rising health care costs and save money.

“I enjoyed seeing firsthand what the nearly thousand Quest Diagnostics employees in the Kansas City area do - testing for life and long-term care insurance applicants, and drug and general lab testing,” said Senator Roberts. “It was a pleasure to sit and visit with so many employees in the Quest Diagnostics cafeteria about their job and their role in our health care system both here in Kansas and nationally.

“It is always impressive to learn of the work of such a technologically advanced company in Kansas and I am proud of their local economic impact on our state as well as nationally,” he added.

Senator Roberts is a fourth generation Kansan from Dodge City. He was an eight-term U.S. Congressman from Kansas’ First District and is now in his third term as a U.S. Senator. He serves on the two Senate Committees with jurisdiction over health care issues.

Photo caption:

Shown during Senator Roberts’ visit to the Kansas Business Unit are: (from left to right) Troy Hartman, Executive Director, Insurance Services; Betsy Sears, Director, Sales and Client Solutions; Joe Benage, Vice President, Insurance Services; Sen. Pat Roberts; Dr. Patrick James, Senior Managing Director, Kansas Business Unit; Faith Cristol, Director, Federal Government Affairs; Dawn Forst, Director, Laboratory Operations; and Fred Williams, Director, Health Management Strategies, Health and Wellness Services.

Webinar: Translating Your Clients Needs into Action

Listening to your clients is one of the most important actions you can take, but how do you translate what your customer wants into what you need to do? This webinar will show you tools to help you deliver what your client wants by utilizing six sigma principals.

During this one hour presentation you will learn six sigma methodologies including:

Agenda:

1. Gather - How we get Voice of the customer (VOC)
2. Sort - Making Sense Out of VOC
3. Develop - Change VOC into Measurable Outcomes
4. Translate - Set up processes around your customer's needs
5. Questions

Topic: Six Sigma - Understanding VOC
Date: Thursday, November 11, 2010
Time: 1:00 pm, Central Standard Time (GMT -06:00, Chicago)

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Register for this meeting now >>
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About the Presenter:

Kathleen M. Isaacsen

Kate joined Quest Diagnostics in 2006 as the Master Black Belt for the Kansas Business Unit and Insurer and Employer Services.  She holds a BA in History from the University of Wisconsin and as well holds a Six Sigma Green Belt, Black Belt and Trainer Certification.  Her prior experience includes a variety of leadership roles in a wide range of industries.  During this time she was appointed as a global 100 member for the top 100 leaders in GE Aircraft Engines.  Additionally, Kate has a 14 year military career ending as a Major for the 35^th Infantry Division in 2008.

American Medical Association to offer Quest Diagnostics Care360^™ EHR on its new online physician platform

October 15, 2010 – Quest Diagnostics’ healthcare information (IT) technology subsidiary MedPlus and the American Medical Association (AMA), the nation’s largest physician organization, today announced they are partnering to expand the adoption of health information technology by offering Care360™ EHR, a Web-based electronic health record, on the AMA’s new online platform for physicians. AMA’s platform is currently being beta-tested in Michigan in collaboration with the Michigan State Medical Society and will be available nationally in 2011.

Physicians will be able to access Care360 EHR on the AMA’s new single sign-on platform, which will provide physicians with health IT products, resources and services without disrupting their existing workflows.

“We are proud that the AMA has selected Care360 EHR as a Web-based EHR for its physician platform,” said Richard A. Mahoney, Vice President of Healthcare Information Solutions for Quest Diagnostics and President of MedPlus, its healthcare information technology subsidiary. “Our goal is to provide flexible technology that lets physicians choose what they want when they want it, so that they can migrate to a full EHR solution at their own pace – and at a price they can afford.”

“The AMA platform will help physicians make a smooth transition to an EHR by offering unique access to the tools and resources that can help improve the quality, efficiency and delivery of health care,” said AMA Board Secretary Steven Stack, M.D. “We selected Care360 EHR because of its functionality and modular approach to implementing health information technology.” 

Care360 EHR’s delivery platform reduces the need for expensive hardware or infrastructure, which shortens implementation time and reduces costs. Physicians can access secure patient information from any fixed or mobile Internet browser. With Care360 EHR, small and mid-sized health care practices can benefit from a wide variety of features, including ePrescribing, labs, clinical decision support, clinical encounter documentation and more. More than 70,000 physician locations and 160,000 physicians across the nation rely on the Care360 suite of products to help improve patient care and increase practice efficiencies. For those physicians using Care360 Labs & Meds for online lab ordering/results and ePrescribing, the transition to Care360 EHR is simple, building upon their existing Care360 platform.