Help Desk

The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663.   A service ticket is generated for each call and the ticket number will be given to the caller.   Service tickets are assigned to a support team and prioritized based on severity assignments.   Severe incidents should be called in as they are prioritized ahead of Email requests sent to   The Help Desk staff triages the issue and if possible resolves on the initial contact.   If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution. 

To submit your issue via web form, click here.

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For more information about our products and services, or to find address, phone or email information, click here.

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  • "I have never seen such an in depth report of my health. It was awesome!"*

  • "Very impressive. I have NEVER received this kind of information in such an accessible format."*

  • "We loved looking at our lab work and told several of our friends and family how neat and user friendly it was!"*

*Based on 2010 survey.