Help Desk

The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663.   A service ticket is generated for each call and the ticket number will be given to the caller.   Service tickets are assigned to a support team and prioritized based on severity assignments.   Severe incidents should be called in as they are prioritized ahead of Email requests sent to support@examone.com.   The Help Desk staff triages the issue and if possible resolves on the initial contact.   If the technician isn't able to resolve the issue timely the call is transferred to a Level 2 support queue for resolution. 

To submit your issue via web form, click here.

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  • Technicians are overwhelmingly rated as "courteous and professional."*

  • 99% of participants thought appointments were fast and convenient.*

  • 9 out of 10 people would recommend ExamOne to a friend.*

*Based on 2010 survey.