Help Desk

The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663.   A service ticket is generated for each call and the ticket number will be given to the caller.   Service tickets are assigned to a support team and prioritized based on severity assignments.   Severe incidents should be called in as they are prioritized ahead of Email requests sent to   The Help Desk staff triages the issue and if possible resolves on the initial contact.   If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution. 

To submit your issue via web form, click here.

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  • Technicians are overwhelmingly rated as "courteous and professional."*

  • 99% of participants thought appointments were fast and convenient.*

  • 9 out of 10 people would recommend ExamOne to a friend.*

*Based on 2010 survey.