The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663. A service ticket is generated for each call and the ticket number will be given to the caller. Service tickets are assigned to a support team and prioritized based on severity assignments. Severe incidents should be called in as they are prioritized ahead of Email requests sent to firstname.lastname@example.org. The Help Desk staff triages the issue and if possible resolves on the initial contact. If the technician isn't able to resolve the issue timely the call is transferred to a Level 2 support queue for resolution.
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