Help Desk

The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663.   A service ticket is generated for each call and the ticket number will be given to the caller.   Service tickets are assigned to a support team and prioritized based on severity assignments.   Severe incidents should be called in as they are prioritized ahead of Email requests sent to support@examone.com.   The Help Desk staff triages the issue and if possible resolves on the initial contact.   If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution. 

To submit your issue via web form, click here.

Contact Us

For more information about our products and services, or to find address, phone or email information, click here.

Take a Virtual Tour

Lab Image Gallery

 

 

Like Us on Facebook

Follow Us on Twitter

Watch Us on YouTube

Add Us to Your Feed

Join Us on LinkedIn

Read Our Blog

  • "This is AMAZING to see the results broke down and explained so we can understand it. AWESOME!"*

  • "Very pleased and most impressed with the entire experience!"*

  • "I have been in the life insurance industry for a long time. This ExamOne service is IMPRESSIVE."*

  • "The ExamOne representative was great and the online system was easy to access and understand."*

  • "The entire process was flawless."*

  • "I recently closed one of the larger cases of my career from a lead provided by Leads to Close."

*Based on 2015 survey.