ExamOne’s documentation is for our insurance clients. If you have any questions, comments or requests, please contact your ExamOne Strategic Account Executive.
The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at 866.452.2663. A service ticket is generated for each call and the ticket number will be given to the caller. Service tickets are assigned to a support team and prioritized based on severity assignments. Severe incidents should be called in as they are prioritized ahead of email requests sent to firstname.lastname@example.org. The Help Desk staff triages the issue and if possible resolves on the initial contact. If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution.
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ExamOne’s documentation is produced by ExamOne for our insurance customers. If you have any questions, comments or requests, please contact your ExamOne Strategic Account Executive.