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The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at 866.452.2663. A service ticket is generated for each call and the ticket number will be given to the caller. Service tickets are assigned to a support team and prioritized based on severity assignments. Severe incidents should be called in as they are prioritized ahead of email requests sent to firstname.lastname@example.org new email. The Help Desk staff triages the issue and if possible resolves on the initial contact. If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution.
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ExamOne’s documentation is produced by ExamOne for our insurance customers. If you have any questions, comments or requests, please contact your ExamOne Strategic Account Executive.