Service updates and exam options

ExamOne service updates

Committed to supporting our clients’ needs

Our top priority is the safety and well-being of our team members, as well as providing you with the best service possible. Office closures, exam appointment reschedules, and FedEx specimen shipping delays are possible during the extreme winter weather conditions across the country. Please visit this page regularly for the most up-to-date information

 

Severe weather

As winter weather continues throughout the U.S., ExamOne’s operations may be impacted, resulting in short-terms delays in testing and results. Quest Diagnostics Patient Service Centers in regions impacted may also have temporary closures.  

Please check this page for the latest updates.

Shipping delays from our courier partners, office closures, and exam appointment reschedules may occur due to severe winter weather and/or natural disasters such as the wildfires.  For specimens shipped via FedEx, updates regarding shipping delays can be found on their website FedEx Service Alerts and Shipping Updates. 

 

2025 Holidays

• Passover, April 12 -20
• Good Friday, April 18
• Easter, April 20
• Memorial Day, May 26

 

The Brooklyn, NY office will be closed the following days for Passover:

• Friday, April 11
• Monday, April 14
• Friday, April 18

The following offices will be closed on Good Friday, April 18, 2025

• Crestview, FL
• Lafayette, LA
• Baton Rouge, LA
• Fairview, NJ
• Amarillo TX

Exam Network

Safety is a top priority for ExamOne. We have rigorous procedures to protect individuals, consumers, and our employees. Mask-wearing is recommended and may be required by state/local mandates in healthcare settings. Our health professionals adhere to safety protocols to help ensure a comfortable, convenient, and safe experience for everyone.

For more details visit: ExamOne Locations – ExamOne

Client Solutions Group (CSG)

Helpful tips: If you would like to check the status of an order or place a new order, you can do so anytime by logging in to the ExamOne portal or you may contact our CSG team at 877.933.9261. 

If you would like to get set up with ExamOne, please contact StrategicSales@ExamOne.com to create an account.

Standard business hours:
Monday – Friday: 7:30 a.m. to 5:30 p.m. CT
Saturday: Closed

Teleunderwriting

Helpful tip: Please have applicants use the insurance company’s dedicated phone line when calling in to complete their interview. To obtain your company’s dedicated phone number, please contact your sales representative.

Standard business hours:
Monday – Thursday: 7:00 a.m. to 11 p.m. CT
Friday: 7:00 a.m. to 9:30 p.m. CT  
Saturday: 8:00 a.m. to 4:30 p.m. CT

APS

Standard business hours:
Monday – Friday: 7:30 a.m. to 5:00 p.m. CT  
Saturday: Closed

Contact information
Phone: 1.888.521.2004
Fax: 1.888.368.9545
Email:   APSinfo@ExamOne.com

Health and Life Sciences

Helpful tip: If you are calling to check the status of an order or place a new order, you can do so at any time by logging in to the ExamOne SCMS Client Portal. 

Standard business hours:
Monday – Friday: 7 a.m. to 5 p.m. PT
Saturday: Closed

Contact us

Please contact your local branch for service inquiries and a staff member will get back to you as soon as possible.

If you have any questions about your line of business, please contact your Strategic Account Executive or Regional Account Manager.