Service updates and exam options

Committed to supporting our clients’ needs

ExamOne service updates

We following all CDC and state guidelines regarding PPE, quarantine precautions with any potential exposures, etc. Our mobile examiners are considered essential health care workers and the Quest Patient Service Centers (PSCs) are considered health care essential businesses.

Masking update: The U.S. Centers for Disease Control and Prevention (CDC) announced updated general guidance on May 13 that fully vaccinated people no longer need to wear masks in outdoor and many indoor settings. The CDC guidance also specifically indicates that everyone in a “healthcare setting” should continue to wear masks and adhere to other established guidelines, including using PPE where applicable, maintaining social distancing, and washing hands regularly. We will follow these guidelines and our examiners will continue to wear masks during examinations.

We will continue to accommodate applicants to the best of our ability; however, quarantine requirements and precautions may impact our collection network. We are monitoring our network availability and scheduling/completion turn-around-time and will post a notice when any availability or delays exceed 5-10% deviation from average in a specific geographic location.

Client Solutions Group (CSG)

We are not experiencing any delays from our Client Solutions Group.

Helpful tip: If you are calling to check the status of an order or place a new order, you can do so any time by logging in to the ExamOne portal. Please contact StrategicSales@ExamOne.com to create an account.

Standard business hours:
Monday – Friday: 7:00 a.m. to 6:00 p.m. CT
Saturday: Closed

Providing options for exam locations

Exam center availability

We are processing examinations in the available Quest Patient Service Centers (PSC) across the United States. Applicants and patients are required to wear face masks for Quest PSC appointments.

Mobile examination availability

Mobile examinations are available nationwide for applicants and patients who are interested and who have passed the precautionary screening questions prior to the exam date and time. We recommend individuals wear a face mask during an in-home appointment. If state or local authorities require facial protection, applicants will be required to wear a face mask during an in-home appointment.

Please continue to contact your local branch office for coverage inquires.

Collections for ExamOne’s Health and Life Sciences and non-life insurance clients and patients are deemed a “medical necessity” and are still being performed.

Teleunderwriting

We are not experiencing any delays in our call center.

Helpful tip: Please have applicants use the insurance company’s dedicated phone line when calling in to complete their interview. To obtain your company’s dedicated phone number, please contact your sales representative.

Standard business hours:
Monday – Thursday: 7:00 a.m. to 11 p.m. CT
Friday: 7:00 a.m. to 9:30 p.m. CT  
Saturday: 8:00 a.m. to 4:30 p.m. CT

APS

We are not experiencing any delays in our APS department.

Standard business hours:
Monday – Friday: 7:30 a.m. to 5:00 p.m. CT  
Saturday: Closed

Contact information
Phone: 1.888.521.2004
Fax: 1.888.368.9545
Email:   APSinfo@ExamOne.com

Health and Life Sciences

We are experiencing phone delays with our customer service group that supports our Health and Life Sciences, Wellness and Specialty Collection clients.

Helpful tip: If you are calling to check the status of an order or place a new order, you can do so at any time by logging in to the ExamOne SCMS Client Portal

Standard business hours:
Monday – Friday: 7 a.m. to 5 p.m. PT
Saturday: Closed

Contact us

Please continue to contact your local branch for service inquires and a staff member will get back to you as soon as possible.

If you have any questions specific to your line of business, please contact your Strategic Account Executive or Regional Account Manager.

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