Help Desk

The first point of contact for any technical issue is the ExamOne Information Systems Client Technical Support group at (866) 452-2663.  A service ticket is generated for each call and the ticket number will be given to the caller.  Service tickets are assigned to a support team and prioritized based on severity assignments.  Severe incidents should be called in as they are prioritized ahead of Email requests sent to support@examone.com.  The Help Desk staff triages the issue and if possible resolves on the initial contact.  If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution.

To submit your issue via web form, click here.