Help Desk

Please note, this page is for IT Support which provides technical support and troubleshooting services to end user-users who need technical assistance with ExamOne applications including: log in issues, error messages in applications, access to applications.

If you are experiencing any technical issues, please call our IT Support group at (866) 452-2663. If you have any other issues, please complete this form and someone will assist you.

A service ticket is generated for each call and the ticket number will be given to the caller.  Service tickets are assigned to a support team and prioritized based on severity assignments.  Severe incidents should be called in as they are prioritized ahead of Email requests sent to  The Help Desk staff triages the issue and if possible resolves on the initial contact.  If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution.

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