Help Desk

Please note, this page is for IT Support which provides technical support and troubleshooting services to end user-users who need technical assistance with ExamOne applications including: log in issues, error messages in applications, access to applications.

If you are experiencing any technical issues, please call our IT Support group at (866) 452-2663. If you have any other issues, please complete this form and someone will assist you.

A service ticket is generated for each call and the ticket number will be given to the caller.  Service tickets are assigned to a support team and prioritized based on severity assignments.  Severe incidents should be called in as they are prioritized ahead of Email requests sent to support@examone.comcreate new email.  The Help Desk staff triages the issue and if possible resolves on the initial contact.  If the technician is not able to resolve the issue in a timely manner, a ticket will be created and escalated to a Level 2 support queue for resolution.

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