Service updates and office closings

Service updates

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Areas of impact for life insurance paramedical examination services

Updated: 04.04.2020

We will update as this information continues to change. We are monitoring the novel coronavirus (COVID-19), situation closely, and making adjustments in accordance with national and state mandates, with the safety of our employees and applicants as a priority.

Exam center availability

ExamOne will continue to process life insurance examinations in the available Quest Patient Service Centers (PSC) across the United States. Quest PSCs are considered health care essential businesses or exempt business and will remain open in impacted areas.

Mobile examination availability

ExamOne will conduct mobile examinations in all eligible areas for applicants who are interested and who have passed the precautionary screening questions prior to the exam date and time.

Overview of ExamOne services where statewide regulations apply (as of April 4, 2020).


Our call center has made arrangements to allow a portion of our staff to work remotely and we remain at full capacity to conduct Teleinterviews. 


We have received notifications that various medical facilities are closed in some areas which may cause a delay in your APS retrieval.


The following states have indicated their offices were temporarily closed, are currently closed or will be closed to some extent, but are still processing requests. We do not anticipate any delays or disruption to service and you are still able to access driving records.

The following states have indicated they will be extending the expiration date for those drivers that currently hold a valid license, which is set to expire during the pandemic.

Contact us

Please continue to contact your local branch for service inquires and a staff member will get back to you as soon as possible. In “Shelter in Place” and “Stay at Home” impacted areas, our customer service staff is working remotely to assist our clients.

If you have any questions specific to your line of business, please contact your Strategic Account Executive or Regional Account Manager.