Troy L. Hartman
Troy began his career as an intern in the business more than 20 years ago, and has witnessed a rapid expansion of the life insurance industry from the early 1990s to its dominance in the early 2000s. Throughout his career, he has learned from and engaged with many of the leaders who helped spur that growth. Those mentors and colleagues heavily influenced Troy’s perspective on leadership and team building, and paved the way for him to help guide ExamOne into a position of industry leadership.
Troy has participated in almost every corner of the life insurance business, from running call centers to managing national sales teams to overseeing major IT infrastructure initiatives. His holistic view of the industry gave him the window to see a unique opportunity in the life insurance space and the ability to transition ExamOne, formerly LabOne, from just a lab to a full-service, integrated supply-chain provider.
In addition to his passion for life insurance, Troy has also expanded his focus to help optimize collection services of three other Quest Diagnostics divisions: Employer Solutions, Health & Wellness and ExamOne Health Solutions. These divisions specialize in drug testing, employer-sponsored wellness programs and clinical risk assessment. These divisions also benefit from the coverage, expertise and services of the ExamOne collection network as well as access to Quest Diagnostics and ExamOne’s network of 6,000 collection sites.
Troy earned a Bachelor of Arts degree in mass communication from Baker University, and a master’s degree in speech communication from Central Missouri State University.
Medical & Analytics
Betsy Sears, MSM, MT (ASCP)
Betsy has 30 years of experience in the insurance laboratory environment. She works closely with ExamOne’s laboratory operations, research and development, and medical and sales staff on client end-to-end strategic solutions, and supports insurance customers through a variety of presentations on laboratory, medical and risk assessment topics.
Prior to joining ExamOne, Betsy served as vice president and laboratory director of Osborn Laboratories for 14 years. She also has over 11 years of experience in clinical and hospital laboratory settings in New York City and Chicago, specializing in microbiology.
Betsy earned a bachelor’s degree in medical technology from the University of Missouri – Kansas City and a master’s degree in business management from Baker University.
Jim Palmier, MD, MPH, MBA, CEBS
Dr. Jim Palmier’s began his career as a practicing clinician and managing physician. He practiced emergency medicine at the Medical Center of Delaware, and did his fellowship in occupational medicine at Johns Hopkins School of Hygiene and Public Health. He entered corporate medicine in the early 1990s at Mobil (now ExxonMobil), where he oversaw numerous medical clinics at the refinery and chemical plants. Dr. Palmier has also held several executive positions at GlaxoSmithKline (formerly SmithKlineBeechum), including corporate occupational medicine, managed-care relations and wellness.
As medical director for ExamOne, Dr. Palmier oversees medical affairs, laboratory testing, research and development, and paramedical services. His focus on informatics and data-driven insights help the company to continue to create innovative solutions that solve real-world problems and drive shareholder value.
Dr. Palmier obtained a master’s degree in business administration from the Wharton School of the University of Pennsylvania and a Master of Public Health (MPH) at the Johns Hopkins University School of Hygiene and Public Health, and earned a Doctor of Medicine from the State University of New York – Upstate Medical Center. He is residency-trained and board-certified by the American Boards of Emergency and Preventive Medicine.
Dawn Forst, MBA, B.S., I (ASCP)
Dawn began working with Quest Diagnostics as a medical technician while completing her baccalaureate degree. Upon graduation, Dawn worked initially as a medical technologist, then technical supervisor and technical manager managing day-to-day operations of special chemistry, automated chemistry, immunology, blood bank, virology, infectious disease serology, flow cytometry and immunochemistry.
In 2000, Dawn assumed the role of Director of Laboratory Operations for the Midwest region, overseeing all laboratory operations for clinical and anatomic pathology in an eleven-state region. In 2006, she assumed responsibility for ExamOne laboratory operations. She has served as chair and as a team member on several best practice teams, including immunochemistry, immunology, blood bank, and quality assurance. Dawn is currently the co-chair of the Kansas chapter of Women in Leadership and serves on the advisory board for the clinical laboratory science program at the University of Kansas.
Dawn earned her undergraduate degree in biology from the University of Missouri in St. Louis and an MBA from Webster University. She has ASCP I certification, and Six Sigma Green Belt certification.
Brian is ExamOne’s Director of Analytics and a scientist in our research and development department. He has participated in the development of multiple risk assessment and drugs of abuse assays for serum, urine, and oral fluid. Since 2009, his primary responsibilities have been in data analysis, including reflex criteria definition and mortality modeling.
Brian received his Bachelor of Science degree in biology and his MBA in strategic management from the University of Kansas.
Dr. Tim Meagher has spent more than 20 years consulting in the life insurance industry. Dr. Meagher is presently Vice President and Medical Director at Munich Re (MLMC) and is a Past President of the Canadian Life Insurance Medical Officers Association (CLIMOA).
Dr. Meagher has had a career-long interest in medical education at both the university level and in the insurance world. He has given many presentations at educational meetings for brokers, underwriters and physicians in Canada and abroad. He currently serves as the Medical Director for ExamOne Canada.
Dr. Meagher is a graduate of the National University of Ireland.
Jerome Wagner, PhD, DABCC
Dr. Jerome Wagner joined ExamOne as a clinical chemist in the fall of 1999 where he was involved in the development of new tests. He currently serves as principal scientist supporting the clinical, risk assessment, wellness and Employer Solutions businesses.
During his tenure with ExamOne, Dr. Wagner has served as Chair of the Quality Control Best Practice Team and was a Gambino Award contributor in 2010-2011. Dr. Wagner has been board certified by the American Board of Clinical Chemistry since 2003 and has acted as laboratory director for several rapid response laboratories. He currently serves as Scientist – Principal for ExamOne.
Dr. Wagner received his Bachelor of Science in biochemistry from the University of Saskatchewan and his Ph.D. in clinical chemistry from the University of Windsor. After completing his doctoral degree, Dr. Jerome Wagner worked as an assistant professor in the pathology department at the University of Kansas Medical Center and later became the associate director of the clinical laboratory for the University of Kansas Hospital.
Joey started with ExamOne in 2001 as a sales representative. Today, he oversees sales efforts for ExamOne’s producer, direct marketer, distribution, IMO/BGA and Health Solutions channels. During his time at ExamOne, he has served in numerous sales and management positions and has helped our paramedical revenues grow from $6M annually to more than $125M annually.
Joey earned his Bachelor of Arts degree in communication from the University of Kansas.
John is currently responsible for sales and sales management for all ExamOne services and products within the company’s insurance services division for the United States and Canada. Prior to John’s national sales responsibilities, he was also responsible for the strategic planning, innovation and management for ExamOne’s product portfolio. He has more than 25 years of experience in the insurance industry, primarily in sales management, product development and field operations.
Prior to joining ExamOne, John was responsible for sales and management of iPipeline’s insurance software SaaS products. He received his business degree from West Chester University of Pennsylvania.
Melanie R. Carter
Melanie has been an active professional in the insurance industry for over 20 years, servicing thousands of life and health distributors and insurance carriers for their health data collection needs. During her long tenure with Superior Mobile Medics, Melanie was a key member of the senior leadership team, overseeing many aspects of the company’s operational, sales and marketing functions. With the 2015 acquisition of Superior Mobile Medics by ExamOne, Melanie assumed the role of leading ExamOne’s sales efforts in the distribution channel. In her current position Melanie oversees the distribution, brokerage/IMO, as well as emerging and direct market sales channels.
Prior to her career path in the insurance industry, Melanie held several roles in the telecom industry where she managed over $300 million in annual sales.
Dan began his career with ExamOne in 2003 as a producer sales representative and was promoted to sales manager within just a few years. Today he leads the producer sales team within the United States and Canada.
Prior to joining ExamOne, Dan spent over 25 years in the telecommunications industry holding various management positions.
Marketing & Product
Casey is the Strategic Marketing Director for ExamOne. She joined the company in 1997 and is responsible for the branding, positioning and communication of ExamOne’s products and services.
Casey earned her Bachelor of Arts degree in business administration from Baker University.
Kem Snavely Frost
Kem has worked at ExamOne since 2000, and leads the tactical marketing and creative teams for ExamOne. Her team creates, distributes and measures all the marketing, social and web efforts for the multiple industry channels ExamOne serves. Prior to ExamOne, Kem was an art director at a Kansas City direct marketing agency and an editor of the country’s largest employee news magazine.
Kem received her Bachelor of Arts degree in journalism and art from the University of Arkansas and a master’s degree in integrated marketing communication from the University of Kansas.
Suzanne joined ExamOne in 2016, and leads the human resources business partner team for ExamOne. Her team translates the business plan of ExamOne and drives associated people strategies for the organization, ensuring that organizational capabilities are increased while fostering employee engagement and enablement. Prior to ExamOne, Suzanne was a strategic consultant after being a Director, HRBP in the communications industry for many years.
Suzanne earned her undergraduate degree in business from Kansas State University, and an MBA from Washburn University, in addition to the HR certifications of SPHR and SHRM-SCP.
Kathy has more than 25 years of experience in the life insurance service/product industry. In her current role, she oversees call center operations in multiple locations for ExamOne call center products that include: electronic data collection, inspections, electronic medical records, MediCheck, expedited scheduling for the paramedical field, and corporate initiatives including project recovery and chronic care management.
Prior to joining ExamOne, Kathy served in various operational and analytics leadership roles for Home Reference Laboratory and Osborn Laboratories.
Paul began working with ExamOne as a summer intern while he was in college. Upon graduation, he worked for a medical software company before returning to ExamOne several years later as a project manager on the field operations team. During his tenure with ExamOne, Paul has held a variety of positions, from coordinating wellness and drug testing collections to leading sales and operations for our Canadian and international business. Currently, he oversees the company’s United States and Canadian operations teams.
Paul earned his undergraduate degree in business from the University of Kansas, and an MBA from Baker University, in addition to a Six Sigma Green Belt certification.
Peter began his career at ExamOne, formerly LabOne, in marketing communications. After Quest Diagnostics acquired LabOne, he led marketing efforts for the insurer and employer services division for nine years. In 2013, he took leadership of MediCheck, ExamOne’s clinically-based risk assessment solution for health payers. Peter currently leads operations for ExamOne Health Solutions, the businesses dedicated to non-life insurance related laboratory collections and staffing.
Peter earned his undergraduate degree from Graceland University, and holds a Six Sigma Green Belt certification.
Rick joined LabOne in 1997 in a leadership role for the information technology group, overseeing technology operations, support and infrastructure. He also led several of strategic initiatives, including the construction of our state-of-the-art laboratory facility in Lenexa, Kansas, the establishment of our network of call centers, and a variety of strategic business acquisitions that helped ExamOne develop into a full service solutions provider.
Rick currently leads our strategic services functions which include overseeing a wide variety of business support services including examiner network development, field office support, facilities management, coordination with shared services within Quest such as legal, compliance, human resources, finance and information technology, and leads ExamOne’s merger and acquisition activities.
Prior to joining ExamOne, Rick held a variety of technical and management roles in the information technology industry and was engaged in a number of entrepreneurial initiatives. He also holds a Six Sigma Green Belt certification.