ExamOne Response to Coronavirus Disease 2019 (COVID-19)
For a list of office closings and service updates, please visit this page.
COVID-19 (formally known as 2019-nCoV) is the name for the respiratory syndrome caused by infection with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).
Quest Diagnostics and ExamOne are monitoring the situation closely. Our priority is the health and safety of our employees, individuals and the communities we serve. We are currently following the Centers for Disease Control and Prevention (CDC) guidelines for the coronavirus disease (COVID-19).
Important Information for Clients
We have rigorous safety procedures in place across our company to protect Quest and ExamOne employees on the front line from coming in contact with a wide range of infectious diseases.
Our collection network will proceed with life insurance examinations and other mobile phlebotomy collections, using the same protocol as they do today which is handling every specimen with standard biohazard safety precautions as well as follow additional precautions as outlined below.
- ExamOne does not currently collect or transport specimens from persons under investigation for COVID-19 or with confirmed COVID-19 at our Patient Service Centers or mobile phlebotomy collection network.
- For life insurance exams, we have modified our scheduling, reminder and appointment confirmation scripts to include the following questions:
- In the last 14 days have you been diagnosed with COVID-19 OR exhibited symptoms of COVID-19, including fever, respiratory distress, or the loss of your sense of smell or taste; alternatively, have you had close (within 6 feet) prolonged (10 minutes or more) contact with someone who has?
- In the last 14 days have you traveled in violation of any federal, state or local guidance or orders, or had close contact with an individual who has?
- Our medical professionals are required to wear full personal protective equipment. We recommend you wear a face mask during an in-home appointment. Applicants are required to wear face masks for exams completed in an exam center location (Quest PSC and ExamOne office). During the medical exam, our phlebotomist will be in close proximity to you to complete the specimen collection. Are you comfortable scheduling your appointment at this time?*
- If a consumer answers yes to any of the first three questions or states they do not feel comfortable proceeding with the exam, he or she will be directed to delay scheduling the appointment for 14 days from diagnosis, contact or date of travel, and advised to contact their insurance company.
- The CDC provides information on COVID-19.
- This is a changing situation and we will provide updates as our plans develop.
- Additional information regarding Quest Diagnostics response to COVID-19 can be found at: https://www.questdiagnostics.com/home/Covid-19/
Q: What have you communicated to your examiners regarding safety precautions?
A: We have proactively communicated to all our employees, including examiners, to take necessary precautions to help protect themselves from COVID-19. Tips include:
- Washing hands with soap and water, and often
- Cover your mouth when sneezing or coughing
- Avoid touching eyes, nose and mouth
Q: What are examiners required to wear during appointments?
A: The safety of our employees and applicants is a priority. All examiners performing life insurance exams are required to use the following for life insurance exams:
- Examiners are required to wear gloves.
- Examiners are required to wear long sleeves, long pants, closed-toe shoes or scrubs.
- Examiners are required to wear a medical-grade, 3-ply face mask.
For areas impacted by exam office closures:
Q: Are you calling each applicant to let them know their exam needs to be rescheduled?
A: Yes, we are calling all applicants that are currently scheduled and rescheduling.
Q: How will paramedical exams be rescheduled?
A: Exam orders will either be rescheduled once the ban is lifted (at our normal calendar availability) or put on hold if the applicant does not answer or respond to our calls. The scheduling window will be extended up to 45 days to give more appointment options.
Q: How are you handling orders that are coming in where an exam has not yet scheduled?
A: Our local office staff is calling these applicants and attempting to schedule for after the end of the mandate.
Q: Will updates be made to your system reflecting the actions being taken so those status updates feed to our producers?
A: Yes, status will reflect any scheduling and communication efforts.